Canada Post updates

WillyCKH

CPSC Moderator
Staff member
A few updates that you might want to know:

3/18
"As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.
Following the direction of the Public Health Agency of Canada, we continue to introduce new safety measures to help contain the spread of COVID-19. Until further notice, these safety measures will now include a change to items that are delivered to the door.

• To help minimize points of close contact in our communities, we will no longer be requesting signatures for any deliveries to the door. This will eliminate the need for scanners and stylus pens to be passed back and forth during the delivery process of these items.

• Instead, where possible, our delivery agents will apply our safe drop process. This means they will leave these items in your mailbox or outside your door if it’s safe to do so. Where it’s not possible to safe drop, our delivery agent will leave a notice card indicating the post office where you can pick up your items by showing proof of identity.


Canada Post will continue to monitor the rapidly evolving situation around COVID-19, and to actively follow the guidance and safety recommendations of the Public Health Agency of Canada.

In late January, we enacted our corporate pandemic plan. As part of that plan, we have a dedicated internal team regularly monitoring developments, responding to issues and preparing to make any necessary changes in a responsible manner. So far, there have been no impacts to our operations.

We will let you know about any changes we make to our processes that will help increase the collective safety of our communities. If you have general concerns about the safety of the mail, we would like to assure you that the World Health Organization continues to state that mail and packages are safe to handle, including those from incoming countries.

During this difficult period, as we continue to connect and to proudly serve you, please know that your safety and the safety of our employees remains our top priority.

Please visit canadapost.ca for the latest updates."

3/18
"Message to customers about Canada Post service guarantees

As Canada Post continues to operate during this unprecedented situation, we expect to face ongoing challenges. We are prepared to adapt to the rapidly changing circumstances around COVID-19, including implementing our contingency plans that will enable us to serve our customers in communities across Canada.

As a result of potential impacts related to our local facilities and air transportation, we are letting you know that effective today (March 18) Canada Post will be suspending our On-time Delivery Guarantees for all parcel services, until further notice. This means that some residents and businesses may begin to experience slower than normal delivery times.

We would like to assure you that as we continue to proudly serve businesses and consumers across the country with all of our products and services, we will strive as best we can to meet our delivery standards.

Like many of you, during this difficult period we are working hard to keep our operations running while also protecting the health and safety of our employees and customers.

We thank you for your patience and understanding throughout these challenging circumstances. We will continue to keep you updated on any changes regarding our services and operations.

Please visit canadapost.ca for the latest updates."
 

WillyCKH

CPSC Moderator
Staff member
3/23
"Important Changes to Canada's Postal Service
OTTAWA – Canada Post understands the important role the postal service plays and is committed to serving Canadians while taking action to keep our people and our communities safe. To do so effectively in these challenging times, we will continue to review and quickly adapt our approach with health and safety as our primary goal.

Canada Post has initiated the following changes to our delivery operations and retail postal network:

Changes to our retail Post Office network

Hours of Service: In many post offices operated by Canada Post, we will reduce hours of service, opening one hour later and closing one hour earlier to clean, restock and provide some relief to employees. As well, for the first hour of each day, we will offer priority service to those whom are at a higher risk (the elderly or people with compromised immune systems). Franchise operated post offices will follow the measures put in place by franchise operators.

We are working to keep our post offices open, but some may close due to building closures beyond our control and some smaller locations may close due to personnel reasons. In these cases, we will direct customers to the nearest operating post office.

Social & Physical Distancing: We are asking waiting customers to please space themselves 2 metres (6 feet) apart. We are working on signage and floor decals for larger post offices. For smaller offices, we will look to limit the number of customers. We are also working on clear barriers for the counter to increase safety.

Transactions: We will continue to accept cash, but are encouraging customers to pay by using the “tap” function on their debit or credit cards where possible.

Parcel pick-up: Parcels left at the post-office for pickup will not be returned-to-sender until further notice. We’ve suspended our normal 15-day hold period. We ask that customers who are feeling ill or self-isolating, to please delay their visit to the post office and to pick up their parcel when it’s safe to do so. Further changes to our parcel delivery process are below.

Changes to how we deliver

Parcel Delivery: To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, we have implemented a Knock, Drop and Go approach. Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.

Items that require Proof of Age, ID or Customs payments will be sent directly from our depots to a retail post office for pick-up with no restrictions on when customers can pick up the item. Customers will receive a Delivery Notice Card in their mail letting them know which post office is holding their item for pickup.

Service guarantees: Our goal is to continue providing timely and reliable service. But to be safe, give our people time and manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice.

Help with Social Distancing

We please ask you to respect social and physical distancing with our employees who you may see out in the community. This will further support the social distancing initiatives we’ve implemented in our plants, depots and post offices. Like other organizations providing important services, our people are working hard under difficult circumstances.

During delivery: Please give our employees space and avoid opening the door or greeting them personally when they are at the door to deliver, or filling a community mailbox.

In post offices: When in a retail post office, please practise social distancing and the other measures that have been implemented.

While we all support social and physical distancing efforts to keep our communities safe, social interaction from a distance is still very much appreciated by our people. A simple smile and wave through the window to your delivery agent, a supportive thumbs-up to the driver of the Canada Post truck as they go by or patience and a thank you to the person working at the post office all go a very long way these days.

We thank Canadians for their patience and support during this period of significant change. We continue to follow the guidance of the Public Health Agency of Canada (PHAC) when it comes to creating new safety measures in our plants, depots, post offices as well as in our communities."
 

WillyCKH

CPSC Moderator
Staff member
"Red alert: Canada Post is not accepting mail and parcels for these countries due to a temporary service disruption.
Date posted: March 26, 2020
ALBANIA
ANTIGUA AND BARBUDA
ARGENTINA
AUSTRIA
BELGIUM
BERMUDA
BOLIVIA
BOSNIA/HERZEGOV
BRUNEI
CAYMAN ISLANDS
CHAD
CHILE
COLOMBIA
CROATIA
CYPRUS
DENMARK
DJIBOUTI
DOMINICA
ECUADOR
EGYPT
ESTONIA
FINLAND
FR POLYNESIA
GREECE
GUADELOUPE
GUYANA
HAITI
HONDURAS
INDIA
IRAN
ISRAEL
KAZAKHSTAN
KUWAIT
LATVIA
LEBANON
LIBYA
LUXEMBOURG
MACEDONIA
MADAGASCAR
MALDIVES
MALTA
MOLDOVA, REPUBLIC
MONGOLIA
MYANMAR
NICARAGUA
NIGERIA
NORWAY
PANAMA
PAPUA NEW GUINEA
PERU
PHILIPPINES
POLAND
PORTUGAL
RUSSIA
SAINT KITTS & NEVIS
SAINT LUCIA
SAMOA
SAUDI ARABIA
SERBIA
SOUTH AFRICA
SPAIN
SRI LANKA
ST VINCENT & GRENADINES
SURINAME
SWEDEN
SWITZERLAND
TRINIDAD AND TOBAGO
TUNISIA
TURKEY
UKRAINE
UNITED ARAB EMR
VIRGIN ISLANDS-BR"
 
Top